Frequently Asked Questions
Everything you need to know about shopping with Flax & Twine.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard shipping takes approximately 3-5 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return window for most unused and unopened items. Please ensure all original packaging is intact to receive a full refund to your original payment method.
Do you offer international shipping?
Currently, we ship to the United States and Canada. International shipping rates and delivery times vary by destination and are calculated at checkout.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your products ethically sourced?
Yes, we pride ourselves on partnering with suppliers who prioritize sustainable materials and fair labor practices to ensure the highest quality for our customers.